Your success as a company largely depends on how you communicate with your prospective clients, staff and partners. Good communication skills can be developed just like any other skill.
Here is how we integrate English language training into your business processes:
Staff Training Package
Target group:
Employees who need English communication skills to carry out their daily job functions (phoning, writing letters, faxes and emails, meeting and serving customers, conducting staff meetings).
Program:
Our communication training consists of several modules, each of which is designed with specific communication skills in mind. You decide which of the skills you want to focus on.
Business Correspondence Module
This training course is conducted via email.
How does it work?
You tell us what kind of correspondence you want to practise and we send you written assignments via email. When you have done the exercises, you send them back to us and we then check them. Based on the results of your tasks we design specific multiple choice tests for you. This is the most effective way for you to increase your writing power.
CONTENTS
- orders
- queries
- quotes
- memos
- inviations
- offers
- meetings
Your benefits:
- You can work at your own pace
- You can decide when and where you do your exercises
- You can tailor your training to your current needs
- You can incorporate authentic business correspondence into the program
- You can put your newly acquired skills into practice
- You can see the results of your training straightaway
- You can store and organize your work and refer to it quickly
- You can include other participants in the course
Telephoning Module
This training course is conducted face to face as well as by phone and Skype.
How does it work?
You might communicate over the telephone in various ways: You make phone calls (external), you receive phone calls (internal). You take orders by phone. You follow up queries. You want to offer telephone support for your clients – private or corporate. You want to conduct meetings and conferences over the phone and much more as well.
Based on the situation in your company we design a specific telephone training program for you.
CONTENTS
- Review of the English alphabet
- Review of numbers
- How to spell names, addresses etc.
- How to take down telephone numbers
- Short term memory training
- How to leave voice messages
- Phrases to use on the phone
- How to create and follow telephone scripts
- Active telephone training
In addition to the class room training you will receive training telephone calls from our team when you are in your office.
Presentations Module
You want to introduce and present your company in English so you can generate new business contracts throught Europe or even the world. What are your strenghts as a company? Who are your prospective clients? You tell us about yourselves and we'll design an effective presenation of your company which you will practise in this training module
CONTENTS
- How to write your company presentation from the reader's view
- How to introduce your company in brochure, on your website, in a newspaper article
- How to introduce your company effectively
- How to present a product to prospects
- How to include your listeners in your talk
Job Interviews Module
Europe is unifying and the number of companies with international staff is growing. Your next job interview might be conducted in English even if you apply for a position in Germany. If you want to stand out from your competition you should spend sufficient time to prepare for your first job inverview in English.
CONTENTS
- Self-assessment
- How to dress appropriately
- Why the first impression is so important.
- Though questions, slick answers
- Interviewing the interviewer
- Watch you body language
- How to negociate the offer
Business Situations Module
This Module covers the language use in various business situations such as:
- You want to make a business trip
- You are operating office equipment
- You are scheduling your work day
- You are giving a report
- You are designing and advertisement
Cross-Cultural Module
English is the language of business and it is used by people who have different cultural backgrounds. When you want to be successful in an international team you should develop an interest in the other people's cultures and mentalities. This module will raise your cultural awareness.
CONTENTS
- What is culture?
- Why are stereoptypes unfair?
- The three layers of culture.
- The seven cultural dimensions.
- How to develop and apply cultural awareness.
SPECIAL PROGRAMS
Self-Management Module
In this module you'll learn universal principles of success you can apply in your personal as well as your professional life.
CONTENTS
- How to define a definite purpose
- How to find supporters
- How to assemble an attractive personality
- How to develop belief
- Why going the extra mile is crucial
- How to create personal intitiative
- How to maintain a positive mental attitude
- How to enforce self discipline
- How to inspire teamwork
- How to deal with adversity and defeat
- How to budget time and money
TOEIC PREP COURSES
Target group:
Professionals, executives and private individuals who need English language skills for work and business purposes. Participants should have at least some basic knowledge of English.
Course description:
As the course aim is to prepare you for the TOEIC exam you will do a lot of listening comprehension as well as reading comprehension exercises in order to develop the techquines you need in authentic business situations.
EXECUTIVE COACHING
Target group:
Executives, entrepreneurs and self-employed professionals who need English communication skills for a specific purpose. Examples could be:
- You want to negotiate a contract with a business partner.
- You are applying for a postion that requires a good command of the English language.
- You are working on a project with international partners.
If you have any English grammar or vocabulary questions,
please post them on this English Grammar Forum.
