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Quality Control at Ford

Test based on Internet resources

Home > Teaching Business English > Business English Lessons, Advanced Level # 83

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Writing of Ford's quality control problems, Tom Murphy of Ward's Auto World magazine mentions internal data suggesting suppliers were more culpable than the auto maker as recalls and warranty claims seemed to be ......... out of control.

	(a) exploding
	(b) rising
	(c) rolling
	(d) spinning

quality control at ford, business telephone, exploding vs rising vs rolling vs spinning

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For use in a classroom, at home, on your PC or anywhere.

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The Firestone tire ......... got the most attention, but in many respects it was merely a symptom of a much broader ailment afflicting the No. 2 auto maker.

	(a) debacle
	(b) debut
	(c) detachment
	(d) deterrent

oral english, debacle vs debut vs detachment vs deterrent

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A Ford executive contended that suppliers deserved a trip to the ......... for a number of costly, boneheaded mistakes.

	(a) dentist
	(b) market
	(c) outhouse
	(d) woodshed

communication english, dentist vs market vs outhouse vs woodshed

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By last fall, however, the tone had softened; instead of berating parts makers, Ford was openly ..........

	(a) conciliatory
	(b) congratulatory
	(c) consolatory
	(d) convivial

reading english, conciliatory vs congratulatory vs consolatory vs convivial

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Caught up in the industry-wide trend toward ........., Ford may have relied too heavily on suppliers for engineering.

	(a) outsiders
	(b) outsourcing
	(c) overhead
	(d) oversight

business classroom, outsiders vs outsourcing vs overhead vs oversight

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This demonstrates that OEMs run the risk of becoming ......... to the technical capabilities — or liabilities — of their suppliers if they merely purchase, rather than engineer.

	(a) subcontracted
	(b) subjected
	(c) subordinate
	(d) subservient

quality control at ford, business phone, subcontracted vs subjected vs subordinate vs subservient

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To ......... the problem, Ford reclaimed some engineering responsibility.

	(a) ramify
	(b) realign
	(c) rectify
	(d) register

international english, ramify vs realign vs rectify vs register

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The ......... effect of the new philosophy will be felt for years to come by many of the 2,000 production suppliers Ford taps for parts every day.

	(a) rapid
	(b) ripple
	(c) side
	(d) special

business course, rapid vs ripple vs side vs special

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Many suppliers are reserving judgment until the strategy is fully implemented over the next two years, but most are cautiously ..........

	(a) optical
	(b) optimal
	(c) optimistic
	(d) optional

teachers english, optical vs optimal vs optimistic vs optional

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It is humbling for the company that pioneered mass production of the automobile to admit nearly 100 years later that it took its eye ........., that it sacrificed engineering prowess in what ironically was an attempt to make itself more efficient.

	(a) for an eye
	(b) off the ball
	(c) out of the socket
	(d) to the grindstone

business students, for an eye vs off the ball vs out of the socket vs to the grindstone

Business English Tests — several topics are covered: office matters, job applications, computer English, money expressions, business law, operations management, retail marketing, e-commerce, accounting terms, contracts and agreements, commercial correspondence, etc.
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