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Business English Exercises
 

Email Do's and Don't's

Answers to test questions and links to explanations

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email dos and donts answer 1
Joan Lloyd, of Joan Lloyd & Associates, writes that email is a medium of communication unparalleled for sheer convenience.

Correct answer: (d) unparalleled

Meaning of business term unparalleled
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email dos and donts answer 2
However, she warns that it also carries many pitfalls and even dangers in the office environment.

Correct answer: (c) pitfalls

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email dos and donts answer 3
Delivering a negative message is difficult, even when it is spoken face-to-face; defensiveness is almost guaranteed when it's received by email.

Correct answer: (b) defensiveness

Meaning of business term defensiveness
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email dos and donts answer 4
What's worse, email can be printed and saved: both parties will often haul out their "documentation" to prove how the other party has wronged them.

Correct answer: (d) wronged

Meaning of business term wronged
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email dos and donts answer 5
If you receive an email that ticks you off, and your first reaction is to counterattack, don't; close it and wait 24 hours before you respond.

Correct answer: (d) ticks

Meaning of business term ticks
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email dos and donts answer 6
Because the tone and inflection are missing, it is more important to use friendly language, descriptive adjectives and carefully chosen words.

Correct answer: (a) inflection

Meaning of business term inflection
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email dos and donts answer 7
If you don't consider how it will sound on the other end and take steps to shape the delivery so the meaning is understood, you could be doing damage control later.

Correct answer: (c) damage

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email dos and donts answer 8
When I get a sloppy email, with poor punctuation, misspelled words or in lower case letters, it tells me the person just doesn't realize that what and how they write telegraphs their credibility to others.

Correct answer: (c) telegraphs

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email dos and donts answer 9
Email feels private, but it's anything but.

Correct answer: (c) but

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email dos and donts answer 10
Write every email for your boss's eyes: it's a great way to keep you honest and politically sensitive.

Correct answer: (a) politically

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Business English Practice Exercises Business English Tests — several topics are covered: office matters, job applications, computer English, money expressions, business law, operations management, retail marketing, e-commerce, accounting terms, contracts and agreements, commercial correspondence, etc.
You will be exposed to a wealth of authentic sample sentences that include a great variety of themes. This compact Business English Test Package is the only printable English test collection currently available on the Internet. It contains 501 Business English Exercises (10 questions per test plus answer keys).  Get your unique Business English Practice Exercises now!

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