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Business English Exercises
 

Business Systems Contingency Policy

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Home > Teaching Business English > Business English Lessons, Advanced Level # 312
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All departments should develop and maintain procedures that will ensure an appropriate level of customer service in the event of unexpected business systems failure.

Correct answer: (b) event

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Traditionally, disaster recovery planning focused on the physical aspects of computer-based systems, particularly the CPU and closely coupled peripherals, e.g. disc banks.

Correct answer: (d) peripherals

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Although this approach remains valid, the scope of disaster recovery has considerably widened in recent years.

Correct answer: (d) scope

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This change of emphasis has resulted in the need for a pragmatic service level delivery rather than plans, albeit documented and often untested.

Correct answer: (a) albeit

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Departments are now so reliant upon computer-based systems for normal daily operations that small systems failures can cause a disproportionate level of disruption to customers and staff.

Correct answer: (a) a disproportionate

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A balance must be struck between a 'business as usual' approach, with its associated high cost, and recourse to a 'survival' mode of operation with the objective of 'business as usual' within a reasonable period.

Correct answer: (d) struck

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Due to the wide variety of business applications across departments, it is not possible to provide definitive guidelines for the management of unexpected failure and disruption of computer-based business systems; there are, however, some general guidelines that are globally applicable.

Correct answer: (d) definitive

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All contingency plans must be tested; critical components of the plan should be tested once a year, and test plans must ensure that the testing itself does not cause a 'disaster'.

Correct answer: (a) contingency

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Plan for key personnel not to be present at the test — this aspect is often overlooked, with all key personnel primed days beforehand for the test.

Correct answer: (b) primed

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Deploy the 'walk-through' method for testing the plan prior to putting it into operation; do not declare the testing completed until the whole production system has been re-instated.

Correct answer: (a) Deploy

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Business English Practice Exercises Business English Tests — several topics are covered: office matters, job applications, computer English, money expressions, business law, operations management, retail marketing, e-commerce, accounting terms, contracts and agreements, commercial correspondence, etc.
You will be exposed to a wealth of authentic sample sentences that include a great variety of themes. This compact Business English Test Package is the only printable English test collection currently available on the Internet. It contains 501 Business English Exercises (10 questions per test plus answer keys).  Get your unique Business English Practice Exercises now!

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