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Business English Exercises
 

Communications Problems in Disasters

Answers to test questions and links to explanations

Home > Teaching Business English > Business English Lessons, Advanced Level # 328
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One of the most consistent observations about disasters is that communication is inadequate; an in-depth 1986 study suggests that this is a continuing problem.

Correct answer: (c) continuing

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One crucial type of information that needs to be shared is that related to a determination of the priority of needed disaster countermeasures and, therefore, resource allocation.

Correct answer: (b) allocation

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Research on disasters suggests that many communications problems are 'people' problems, rather than equipment problems; communication equipment may be in short supply, but more often than not a physical means of communication is available.

Correct answer: (d) supply

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Examples of 'people' problems in communication include the 'Robinson Crusoe syndrome', or 'we're the only ones on this island'.

Correct answer: (d) Robinson Crusoe

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Organizations are accustomed to operating autonomously and fail to change this approach in disasters where multiple organizations are involved and are dependent on one another; each person gives priority to the information needs of his own organization rather than that of the overall response effort.

Correct answer: (d) autonomously

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Terminology and procedures used to exchange information vary among different organizations; there is a hesitancy to depend on other organizations, often due to lack of trust or familiarity, or due to political, jurisdictional, and personal disputes.

Correct answer: (a) disputes

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The importance of pre-disaster contact helps to explain a seemingly paradoxical observation made in a number of disasters, that smaller communities with fewer resources tended to coordinate their disaster responses better than larger, more urban areas.

Correct answer: (a) paradoxical

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Unfortunately, the urgency of the disaster situation often precludes the time necessary to exchange preliminary information on-the-spot.

Correct answer: (b) precludes

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The result is that, unless preliminary contact has been addressed before the disaster, there is a reluctance to depend on the activities of other organizations and a failure to coordinate and communicate with them.

Correct answer: (b) reluctance

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When one is dependent on other team members, particularly in life-threatening situations, he needs to feel confident in their competence and reliability, and developing this level of trust often requires pre-incident contact over a period of time.

Correct answer: (d) threatening

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