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Business English Exercises
 

Letter of Complaint (3)

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Home > Teaching Business English > Business Idioms in English, Intermediate level # 20
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We now move on to late March when I imagine that the sick employees were fully recovered

Correct answer: (d) recovered

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and one of your technical staff came out to see me with the intention of replacing the defective part.

Correct answer: (a) defective

Meaning of "defective"
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Unfortunately he had brought the wrong part with him

Correct answer: (c) brought

Meaning of "brought"
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501 Business English Exercises — Printable, photocopiable.
For use in a classroom, at home, on your PC or anywhere.

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and was very unsure as to when he would be able to find the right part and get it back to me.

Correct answer: (b) unsure

Meaning of "unsure"
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Another visit took place in late April but the engineer, although he had got the right part with him, was unable to make the washing machine work.

Correct answer: (d) place

Meaning of "place"
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It was at this stage that I was seriously considering getting rid of the machine

Correct answer: (a) rid

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and asking for a refund

Correct answer: (b) refund

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When I raised this matter with one of your staff

Correct answer: (d) raised

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I was informed that this was out of the question

Correct answer: (c) question

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and they would send someone in the 'near future'.

Correct answer: (a) near

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Business English Practice Exercises Business English Tests — several topics are covered: office matters, job applications, computer English, money expressions, business law, operations management, retail marketing, e-commerce, accounting terms, contracts and agreements, commercial correspondence, etc.
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Past tense of complain, Replacing the defective part., Deliver vs. bring

 

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