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Real Life: Returns and Refunds (1)

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Home > Free English Tests for ESL/EFL > English Language Test, Intermediate level # 676
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I just bought a new CD player the other day but it's defective so I'm going to take it back tomorrow.

Correct answer: (b) defective

Meaning of "defective"
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I want to return this cell phone because I want more functions. I wonder if the store I bought it at carries the newest models.

Correct answer: (b) carries

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I'm sorry that this item doesn't work properly but I can't give you refund for this product because you don't have your receipt. However, I can allow you to exchange it for an identical one.

Correct answer: (d) exchange

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My friend is crazy about cell phones. He loves all of the new gadgets and functions that come out and even sells or trades his older models for the latest ones on a regular basis.

Correct answer: (a) models

Meaning of "models"
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I'm sorry but we have a strict store policy that stipulates you must have your receipt in order to get a refund for any item purchased in the store.

Correct answer: (d) policy

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I can't give you a refund; however, I can offer you a store credit for the amount of the purchase price. This is as good as cash in this store and can be used to purchase any item of equal or lesser value.

Correct answer: (a) credit

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I bought a computer and I also purchased an extended warranty plan just in case something goes wrong with the system after the original guarantee runs out.

Correct answer: (d) warranty

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I love shopping online. It's so easy to compare prices and the items arrive at my doorstep within a couple of days. The shipping costs are usually reasonable as well.

Correct answer: (d) shipping

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I don't know if I like to idea of online shopping because what if the item I receive is damaged or doesn't work? Can I return the item and get my money back and, furthermore, do I have to pay for the shipping costs if I do send it back?

Correct answer: (b) return

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If you shop at a reputable online store, most of the items come with a 30-day return policy so if you have a problem with the product, you can send it back and the company will pay for the shipping and handling fees.

Correct answer: (a) send

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