refund vs. replacement

[Lola]

Business Idiom in English, Intermediate level

ESL/EFL Test #96 "Letter of Complaint (3)", question 7

and asking for a .........

(a) repeat
(b) refund
(c) replace
(d) return

Business Idiom in English, Intermediate level

ESL/EFL Test #96 "Letter of Complaint (3)", answer 7

and asking for a refund

Correct answer: (b) refund

Your answer was: incorrect
and asking for a replace
_________________________

Had "replacement" been a better option than refund if it were present?

Lola

[Alan]

You either want another one - a 'replacement' or your money back - a 'refund'. The only possible word from the list of choices here is 'refund'.

A
_________________
English as a Second Language
You can read my ESL story A day in the life of a student teacher