what is operational control in buisnees?

[Ola]

Business English Lesson, Advanced Level

ESL/EFL Test #177 "Operations Management", question 2

The phrase "management control" itself can have a negative connotation, e.g. it can sound dominating, coercive and .........-handed.

(a) double
(b) heavy
(c) rough
(d) under

Business English Lesson, Advanced Level

ESL/EFL Test #177 "Operations Management", answer 2

The phrase "management control" itself can have a negative connotation, e.g. it can sound dominating, coercive and heavy-handed.

Correct answer: (b) heavy
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what is operational control in buisnees?

Ola

[Mister Micawber]

.
I would presume that it is the control of operations-- the daily production activities of a manufacturer, for instance.
.
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Native English teacher at Mister Micawber's