English equivalent to "complaint and reclamation management"

[Torsten]

I realize that 'complaint and reclamation management' sounds very odd. What would be a better alternative?

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[Yankee]

How about 'Handling complaints and returns'.
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"Nearly all men can stand adversity, but if you want to test a man's character, give him power." ~ Abraham Lincoln

[Torsten]

Sounds good Amy. Many thanks for that. Torsten

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