We don't have this. vs We can re-order it for you.

[Fil Canlas]

Business Idiom in English, Intermediate level

ESL/EFL Test #422 "Retail Sales Phrases", question 7

Which of the following phrases should NOT be used to say that a product is not available at the moment? .........

(a) I'm afraid it's currently out of stock.
(b) We don't have this.
(c) We can re-order it for you.
(d) I'm sorry. It's not availabe right now.

Business Idiom in English, Intermediate level

ESL/EFL Test #422 "Retail Sales Phrases", answer 7

Which of the following phrases should NOT be used to say that a product is not available at the moment? We don't have this.

Correct answer: (b) We don't have this.

Your answer was: incorrect
Which of the following phrases should NOT be used to say that a product is not available at the moment? We can re-order it for you.
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why this phrase "we don't have this" should not to be used to say that a products is not available at the moment?

my answer is "we can re-order it for you"

fil canlas

[Mister Micawber]

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'We don't have this' is too rude. The other 3 phrases are fine.
.
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Native English teacher at Mister Micawber's