meaning of lack

[Naive]

Business Idiom in English, Intermediate level

ESL/EFL Test #68 "How to complain", question 5

I now want some kind of compensation for the total ......... of service I've experienced.

(a) lack
(b) fail
(c) failing
(d) missing

Business Idiom in English, Intermediate level

ESL/EFL Test #68 "How to complain", answer 5

I now want some kind of compensation for the total lack of service I've experienced.

Correct answer: (a) lack
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lack?

Naive

[Alan]

Hi,

'Lack' here suggests absence. In other words there was no service at all.

Alan
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English as a Second Language
You can read my ESL story Indirect Speech