Telephone conversation

[achuu11@yahoo.com]

dear sir/madam

I work as reservation in a travel agent, but I am really afraid to receive telephone because I dont know how to answering the phone .

Please help me.

[Torsten]

You can try this test:
http://www.english-test.net/esl/learn/english/grammar/er009/esl-test.php

TOEIC listening, photographs: Building in progress

[Carbonarius]

There are some books that help you improve your telephone skills. Actually, I once came across a book with that title: 'Telephone skills'. But there must be more to choose.

[Mosteque]

I work as a reception clerk in a travel agency, but I am really afraid of receiving telephone calls because I dont know how to answer the phone .
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obsequium amicos, veritas odium parit

[Rich7]

Hey buddy, book me a flight to paradise, will you?