How can I realize if the question is right?

[kathy m.]

English Language Tests, Intermediate level

ESL/EFL Test #724 "Real Life: Talking on a Business Phone (1)", question 1

Good morning, Johnson & Wesson. How can I help you? .........

(a) I'm sorry. I'm afraid you have the wrong number.
(b) Good morning. I'd like to speak to Mrs. Robertson please.
(c) Yes, I'll hold.

English Language Tests, Intermediate level

ESL/EFL Test #724 "Real Life: Talking on a Business Phone (1)", answer 1

Good morning, Johnson & Wesson. How can I help you? Good morning. I'd like to speak to Mrs. Robertson please.

Correct answer: (b) Good morning. I'd like to speak to Mrs. Robertson please.
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How can i realize if the cuestion is right?

kathy m.

[Kitosdad]

Kathy, the question will always be right. It is often that the answer is wrong.
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If you need me, I'm here.