Sentence: In person and by correspondences and did not or have not...?

[Ganesh]

I inquired several times from that company to send the price catalog of my quartation in person and by correspondences, but they did not (or haven't) send them as yet.
Ganesh

[Jamie (K)]

Ganesh, this sentence is not intelligible. Please explain it in different words, so that we can help you. There are also a lot of grammatical mistakes in it, and I don't understand what you're trying to say with the word "quartation", which means adding substances to separate other metals from gold.