Take it back vs. give it back

[Ilomu]

Test No. incompl/advan-22 "Quality Control", question 4

If for any reason customers do not like the item they have bought, they always ......... and get a refund.

(a) hold it back
(b) take it back
(c) keep it back
(d) give it back

Test No. incompl/advan-22 "Quality Control", answer 4

If for any reason customers do not like the item they have bought, they always take it back and get a refund.

Correct answer: (b) take it back

Your answer was: incorrect
If for any reason customers do not like the item they have bought, they always give it back and get a refund.
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I think "they" in the main clause refers to customers. So why "take it back" rather than "give it back" is used here?

Thanks!1

[Alan]

Hi ilomu,

You are right they are the customers and they have paid for something and so they don't give it back but they return or take it back to get their money back.

Alan
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[Ilomu]