Letter of complaint

[Aolazur]

Dear Sir or Madam,
I am writing to complain about the quality of service in your restaurant beginning from the welcoming and continuing with the food quality. Well, frankly speaking, I'll never ever again visit your place, and will definitlely not recommend it to my friends and acquintances.
First of all, when we have just came in nobody from the staff came to us. Then, we were waiting for about 15 minutes for menu and waitress, who came to us as if we had offended her. Having accepted the menu we decided what we were going to order, and again the same story happened. Where is our "well-wishing" and "fast" waitress. So, as you have already understood, we waited for her. Finally, she took our order, and to our question about how soon we are gonna to have it, she indifferently said that she didn't know as she weren't going to cook it. I hope you understand how rude was it.
For quite a long time we were looking forward for our dish, but imagine our dissapointment when the main course happened to be cold. That was more than enough. So I have asked for a manager, but he was out that day, so we had to complained to the head waiter, but he asked me to put into writing.
To make matters worse, waitress has brought us wrong receipt, it was the last straw.
I feel that a refund of at least all the sum of the real receipt would be fair enough.
I look forward to receiving a satisfactory reply within a week.
Yours sincerely, S.

TOEFL listening discussions: What position does Cindy play?

[Beeesneees]

Dear Sir or Madam,
I am writing to complain about the quality of service in your restaurant beginning from the WELCOME and continuing with the food quality. Well, frankly speaking, I'll never ever again visit your place, and will definitlely not recommend it to my friends and acquintances.
First of all, when we have just came in NO staff MEMBER came to SEAT us. Then, we were waiting for about 15 minutes for THE waitress, who FINALLY came to BRING us A MENU as if we had offended her. Having accepted the menu we decided what we were going to order, and again the same THING happened. Where WAS our "well-wishing" and "fast" waitress? So, as you have already understood, we waited for her. Finally, she took our order, and WHEN WE ASKED how LONG WE WERE GOING TO HAVE TO WAIT FOR (Please note there is no such word as 'gonna' in correct English) it, she indifferently said that she didn't know as she WASN'T going to cook it. I hope you understand how rude THIS WAS.
For quite a long time w We were looking forward TO our dish, but imagine our dissapointment when the main course WAS cold ON ARRIVAL. That was more than enough. So I have asked for a manager, but he was out that day, so we had to complained to the head waiter, but he WHO asked me to put MY COMPLAINT into writing.
To make matters worse, THE waitress THEN brought us THEwrong receipt. It was the last straw.
I feel that a refund of at least all the sum of the real receipt THE ENTIRE COST OF THE MEAL would be fair enough.
I look forward to receiving a satisfactory reply within a week.
Yours sincerely, S.
_________________
Cheers m' dears!