LCCI EfB, task 1 (letter of complaint)

[Torsten]

Hi, can you please correct and possibly mark the following letter which I wrote in answer to this task:

Your company, Salford Electrics, uses the Bellway Recruitment Agency to find new staff for your office and typing pool. In the last month they have sent a number of people who have caused problems for your Office Manager.

Task

Write a letter of complaint of between 150 and 200 words to the Managing Director of the Bellway Recruitment Agency. Describe some of the problems caused by the staff they sent to you, and request a meeting at an early date to discuss the difficulties and how they can be solved.

You may make up suitable names and addresses.

Bellway Recruitment Agency
John Mcintosh, MD

Dear Mr Mcintosh,

As you know our company has been one of your clients for the past 7 years. Up until recently we have been very satisfied with your services. However, the staff you have sent us over the past month have not met our quality standards. As per our agreement, your typists should be able to write at least 45 words per minute.

Unfortunately, none of them meets that requirement. In addition, all the staff we hire from you need to be trained in MS Office. That’s not that the case with the current office workers and as a result our Office Manager had to find a replacement for them.

I would very much appreciate it if you could meet with me as soon as possible so we can discuss this situation and find a solution. Please tell me what day and time will be suitable for you next week.

Best regards,
Mary Rose
Salford Electrics, HR

TOEIC listening, question-response: You still have my business card, don't you?
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Test Of English for International Communication
TOEIC Preparation & TOEIC Vocabulary

[Beeesneees]

The only criticism I'd have of that is that you have used 'so far' which indicates a time right up to the present. As there have been problems for the past month or so, then a better phrase would probably be 'up until recently' or 'in the past'.
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Cheers m' dears!

[Torsten]

Hi Bev,

Many thanks for this.

Regards,
Torsten

TOEIC listening, question-response: Who's going to assist me with this project?