Arouse vs. raise

[Abdurahman]

Test No. incompl/inter-96 "Letter of Complaint (3)", question 8

When I ......... this matter with one of your staff

(a) rose
(b) risen
(c) arose
(d) raised

Test No. incompl/inter-96 "Letter of Complaint (3)", answer 8

When I raised this matter with one of your staff

Correct answer: (d) raised

Your answer was: incorrect
When I arose this matter with one of your staff
_________________________

Why word arouse doesn't fit in here

[Torsten]

To arouse means to excite or stimulate.

To raise a matter means to bring up a matter - to start talking about an issue and it's clearly the correct choice in the given context.

TOEIC listening, talks: Supervisor is showing new employee office and eating facilities