DescriptionOrganisations that excel at service buzz . Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public servi…
DescriptionThe superb former commanding officer of the USS Benfold reveals his pioneering management techniques in this insightful audiobook. Given command of a high-tech destroyer, Abrashoff soon encountered a disillusioned and unhappy crew with a very low retention rate. The smart steps he took to improve the efficiency of the ship and quality of life for its sailors brought the Benfold to a new level of excellence, earning it accolades as the best ship in the Navy.
DescriptionThe story of Captain D. Michael Abrashoff and his command of U.S.S. Benfold has become legendary inside and outside the Navy. Now Abrashoff offers this fascinating tale of top-down change for anyone trying to navigate today's uncertain business seas. Wh…
DescriptionSilos are organizations' vertical structures, but the word has become synonymous with barriers to workplace effectiveness and connotes deep political infighting. Silos devastate organizations, kill productivity, push good people out the door, and jeopardize the achievement of corporate goals. They cause stress, exasperation, and disappointment by forcing employees to fight bloody, unwinnable battles with people who should be teammates. Like his other fables, Silos, Politics, and Turf Wars is fiction in realistic form, involving not one, but three organizations, all struggling to eliminate their silos and bridge a sense of alignment back in place. This audio comes with a bonus interview and introduction read by the author.
DescriptionIn factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability. Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by: Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a quality control inspector…
