DescriptionHow are today's most successful companies getting the most from their quality initiatives? Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch present an organizational overview that can be applied to any company. The authors place emphasis on patterns of change and the interrelationships among people and processes. This model can help an organization make significant strides in 3 key areas: development of more efficient strategies to promote vigorous responses to a changing environment, increases in customer retention, market retention, and revenues to improve performance in the marketplace, and greater asset utilization and productivity linked to lower operating costs and improved internal performance.
DescriptionThe new business management model begins with customer focus and ends with customer satisfaction. More and more companies are taking great initiatives to track their customers changing needs, improve their services, and encourage their employees to interact with customers on a regular basis. The consensus is that strong customer relationships lead to sustained growth and profitability. This program, coauthored by Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch, explores how customer requirements and satisfaction dictate a company's direction and actions.
DescriptionLearn how to maximize your organization's goals for customer satisfaction, quality, and operational performance. Two leading quality control experts, Arnold Weimerskirch and Stephen George, have tracked the management models of today's most successful companies, examining how they get the best output from their quality initiatives. The result of their research is this step-by-step guide to help your company make the transition from traditional management to total quality management. Weimerskirch and George reveal the most effective methods of integrating strategic quality with business planning to help any organization reach its optimum potential.
DescriptionWhy do some companies waste millions of dollars on team building, benchmarking, and other quality initiatives, while others make millions with similar techniques? Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch have developed the revolutionary Total Quality Management system to integrate initiatives into a systematic quality improvement process. Each chapter focuses on at least one manufacturing company, one service company, and one small business, detailing how today's most successful businesses are getting the most out of their quality initiatives.
DescriptionEmployee involvement is truly a Pandora's box, tempting to open but powerful enough to change a business forever. Applying their Total Quality Management method, Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch, argue that employee involvement does not work as a short-term solution, but can provide massive long-term benefits to all companies. They explore several key issues, including how to get employees involved, how to keep them involved, and how businesses can use teamwork to enhance productivity. Total Quality Management: Managing Employees is an essential tool for anyone who wants to know how today's most successful companies are getting the most from their workers.
