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Business English Exercises

A Brief History of DSS

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Home > Teaching Business English > Business English Lessons, Advanced Level # 339
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Information Systems researchers and technologists have built and investigated Decision Support Systems (DSS) for approximately 40 years; D.J. Power's paper ......... and explores the developments in DSS from the model-driven DSS in the late 1960s to the implementation of Web-based DSS in the mid-1990s.

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Different people perceive the field of Decision Support Systems from various ......... points and report different accounts of what happened and what was important (cf., Arnott & Pervan, 2005; Eom & Lee, 1990b; McCosh & Correa-Perez, 2006; Power, 2003; Power, 2004a; Silver, 1991).

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In ........., a major historical turning point was Michael S. Scott Morton's (1967) dissertation field research at Harvard University; Morton's study involved building, implementing and then testing an interactive, model-driven management decision system.

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Fellow Harvard Ph.D. student Andrew McCosh asserts that the concept of decision support systems was first ......... by Scott Morton in February 1964 in a basement office in Sherman Hall, Harvard Business School in a discussion they had about Morton's dissertation.

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The pioneering work of Dantzig, Engelbart and Forrester influenced the feasibility of building computerized decision support systems; in the 1960s, they developed the first hypermedia-groupware system called NLS, which provided for on-screen video teleconferencing and was a ......... to group decision support systems.

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In 1960, J.C.R. Licklider published his ideas about the future role of multiaccess interactive computing in a paper titled 'Man-Computer .........'; he saw close man-computer interaction as enhancing both the quality and efficiency of human problem-solving, and his paper provided a guide for computer research to follow.

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In 1974, Gordon Davis published his ......... text on Management Information Systems; he defined a Management Information System as 'an integrated, man/machine system for providing information to support the operations, management, and decision-making functions in an organization'.

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In 1979, John Rockart of the Harvard Business School published a ground-......... article that led to the development of executive information systems (EISs) or executive support systems (ESS); Rockart developed the concept of using information systems to display critical success metrics for managers.

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Donovan and Madnick (1977) classified DSS as either institutional or .........: the former supports decisions that are recurring, while the latter supports querying data for one time requests.

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Finally, Sprague and Carlson's (1982) book 'Building Effective Decision Support Systems' was an important .........: it further explained the DSS framework of data base, model base and dialog generation and management software, and provided a practical overview of how organizations should build DSS.

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Business English Practice Exercises Business English Tests — several topics are covered: office matters, job applications, computer English, money expressions, business law, operations management, retail marketing, e-commerce, accounting terms, contracts and agreements, commercial correspondence, etc.
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