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Problem versus incident



 
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Problem versus incident #1 (permalink) Mon Oct 30, 2006 10:43 am   Problem versus incident
 

English Language Proficiency Tests, Advanced Level

ESL/EFL Test #29 "Letter Writing (1)", question 1

Dear Sir, I am writing this letter to describe the ......... I've been having with one of your products.

(a) incidents
(b) instances
(c) problems
(d) examples

English Language Proficiency Tests, Advanced Level

ESL/EFL Test #29 "Letter Writing (1)", answer 1

Dear Sir, I am writing this letter to describe the problems I've been having with one of your products.

Correct answer: (c) problems

Your answer was: incorrect
Dear Sir, I am writing this letter to describe the incidents I've been having with one of your products.
_________________________

Why problems and no incidents? Both are relative to something is no going according with that desirable, aren?t they?

Jose Cuervo
Jose Cuervo
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Problem versus incident #2 (permalink) Mon Oct 30, 2006 10:50 am   Problem versus incident
 

.
Hello, Jose.

An incident is simply a 'single distinct event'-- it can be good or bad; when we use the word for a bad event, that event is usually rather complex-- as the American Heritage Dicitionary puts it, an occurrence or event that interrupts normal procedure or precipitates a crisis.

This definition is not applicable to the usual products that we simply have problems with.
.
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Problem versus incident #3 (permalink) Wed Mar 10, 2010 21:10 pm   Problem versus incident
 

Hello,
Why did the author use "I've been having" and not "I've had"?
Thanks in advance.
Baubau
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Problem versus incident #4 (permalink) Wed Mar 10, 2010 23:03 pm   Problem versus incident
 

He anticipates more problems in the future.
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