Meaning of 'I shall now have to take the matter further'

[Hieu Vo]

Business Idiom in English, Intermediate level

ESL/EFL Test #68 "How to complain", question 3

You've refused to help me now for six months and so I shall now have to take the matter ..........

(a) on
(b) longer
(c) far
(d) further

Business Idiom in English, Intermediate level

ESL/EFL Test #68 "How to complain", answer 3

You've refused to help me now for six months and so I shall now have to take the matter further.

Correct answer: (d) further

Your answer was: correct
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please explain the meaning of this sentence, thank you!

Hieu Vo

[Gheon]

How about Present Perfect Continuous in the case.
Cause for six months is undoubtedly is the adverbial modifier of time & that means we just cannot use here Present Perfect.
Of course one may object that certain verbs such as to love, to like, to want, to wish, to know, to see, to understand & some others aren't used in Continuous forms. But that's what grammar says. But everyday life proves it be wrong. They ARE used.
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I find your Lack of Faith disturbing!
The Force is out there!

[Beeesneees]

Hello Hieu Vo,
The speaker of this sentence has some sort of a problem (In this exercise he is not satisfied with a service he has received). He has tried to get help (from the company) for the past six months but does not feel that he has been treated fairly. When someone says he "shall have to take the matter further", he usually means one of two things:
1) He is going to speak about it to someone with more authority within the company.
2) He is going to involve a third party to (legally) intervene on his behalf. (for example, an attorney/solicitor/lawyer)
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