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.Listening Comprehension Transcript
Hello, Mighty Maids. Theresa Blanding speaking.
Yes Ms. Blanding, My name is Tony Dodd, I have a complaint about your service. I used Mighty Maids yesterday, and the woman who cleaned my home -- Nora, is her name -- did not do a very good job. I asked her to scrub the bathroom floors, but when she finished, they looked no cleaner than before she started. I also asked her to clean the oven and do some laundry. She did neither. I''m very disappointed, and I''d like my money back.
I''m terribly sorry to hear that, Mr. Dodd. Believe me, this is not typical of Mighty Maids service. Unfortunately, I cannot refund your money. However, what I can do is send a different person out tomorrow, who will clean your house this time free of charge. We''d like another chance to prove that yesterday was an aberration. Would that be OK?
Yes, I suppose. But if the cleaner is not good tomorrow, I will not use your service again, and I''ll tell everyone I know to avoid Mighty Maids.
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