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doubtful; not reliable; ambiguous
appropriate
uncertain
congruent
house
full quiz correct answer

TOEIC listening: Information on new charge card

Overview of part IV
TOEIC listening 1
TOEIC listening 2
TOEIC listening 3
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200 TOEIC conversations   200 TOEIC short talks
TOEIC listening part IV, set 20, exercise 5
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1). What is the speaker mainly discussing?
A back-to-the-future card
Business opportunities
Consumer discipline
A company mission statement

2). What does the speaker say about certainty?
It is less important than it has ever been.
It''s not something that consumers want.
It gives his company an advantage.
It is hurting the growth of the economy.

3). What business is the speaker talking about?
Customer service
Banking
Marketing
Credit cards

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    610 TOEIC photographs   200 TOEIC question-responses
     
    200 TOEIC conversations   200 TOEIC short talks

    Listening Comprehension Transcript
    If we have a great deal of uncertainty and distrust in the world, then consumers and corporations want to trust companies and brands that they believe will deliver on their promises. You asked where our opportunity was. It''s in customer service, because if we can provide a higher level of certainty in a world that is uncertain, that gives us a competitive advantage. For example, we''re doing a "back to the future" on the charge card. That''s our pay-in-full product at the end of 30 days. Consumers want discipline, and if we can bring that discipline of paying in full at the end of the month along with the service levels that we provide, plus the rewards and other programs we have, we think that''s a tremendous opportunity for us to grow. We also believe there are substantial opportunities in partnering with banks to issue Vista-branded credit cards, and we''ve had very strong success doing it globally. Another area we feel strongly about is that we have information we can use in very effective ways for a range of partners. We believe that our information, which we use in our own business and marketing, can be used by retailers, restaurants, and other corporations to improve their business, and that''s an increasing area of focus for us.

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